Returns and Exchanges

We accept refunds and exchanges.

Returns

If you require a return, we will gladly accept them. Our policy lasts 30 calendar days from purchase date. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Returned items must be in a new, unaltered and unused condition.

HOLIDAY RETURN / EXCHANGE POLICY: Beginning November 1, 2023 through December 26, 2023, all orders placed during this time are eligible for returns / exchanges through January 31, 2024.

Shipping charges back to Vivix 659 on exchanged and returned items will not be covered by Vivix 659, except on orders over $150.00 (continental USA). Shipping charges for exchanges and returns are the responsibility of the customer. In no way is Vivix 659 responsible for damaged or lost items when shipped back to us. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned, including Sale items. All Sale items are Final items. 

To complete your return, we require a receipt or proof of purchase. 

Please fill out the Returns / Exchanges Form at the footer (or by clicking this link: https://www.vivix659.com/pages/return-exchanges) to begin your return process. Once we receive your return request, we will contact you as soon as possible. *Please note - any requests received after 3:00 pm Pacific Standard Time Friday will not be answered until after 8:00 am Pacific Standard Time Monday. 

There are certain situations where only partial refunds are granted: (if applicable) including, but not limited to, any item not in its original condition; any item that is damaged or missing parts for reasons not due to our error.

Refunds

To begin the process, please fill out the Returns / Exchanges Form at the footer (or by clicking this link: (https://www.vivix659.com/pages/return-exchanges) to begin your return process. We will contact you as soon as possible. 

After we have contacted you, and once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your returned item(s) is/are approved for refund, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.

For late or missing refunds (if applicable), please contact us at info@vivix659.com and we will resolve it as soon as possible. 

Sale items 

Only regular priced items may be refunded. All Sale Items are Final. 

Exchanges

If you require an exchange, we will gladly accept them. Shipping charges back to Vivix 659 on exchanged and returned items will not be covered by Vivix 659, except on orders over $150.00 (continental USA). 

Shipping exchanges and returns are the responsibility of the customer.

To begin the process, please fill out the Returns / Exchanges Form at the footer (or by clicking this link: (https://www.vivix659.com/pages/return-exchanges) to begin your return process. We will contact you as soon as possible. 

Defective / Damaged Items

We only replace items if they are defective or damaged. Should you receive an item that is defective or damaged, please fill out the Returns / Exchanges Form at the footer (or by clicking this link: (https://www.vivix659.com/pages/return-exchanges). We will contact you as soon as possible. 

On defective / damaged items, Vivix 659 will cover the cost of shipping the defective / damaged item back to us, and the shipping charges to replace the defective / damaged item. 

Return Shipping

To return your process, please fill out the Returns / Exchanges Form at the footer (or by clicking this link: (https://www.vivix659.com/pages/return-exchanges) to begin your return process. We will contact you as soon as possible.  

You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective / damaged, or for orders over $150.00 (continental USA). Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.